Send SMS billing links the moment a patient balance posts — open rates above 95%, average response time under 24 hours, and an 18–28% lift over paper statements.
What is text-to-pay for healthcare?
Text-to-pay sends the patient an SMS message containing a secure one-time link to a hosted payment page showing their balance, charge detail, and pay/installment options. No app download, no account creation. Patients pay from the phone they already have open.
Why does SMS outperform paper statements?
Paper statements have 20–30% open rates and 14-day response cycles. SMS has 95%+ open rates within 3 minutes and a 60–70% engagement rate within 24 hours. On a $50K monthly patient A/R book, that typically converts to $9–14K of accelerated collections.
Is text-to-pay HIPAA-compliant?
Yes when configured correctly. The SMS itself contains only the practice name, balance amount, and a tokenized link — never diagnosis, procedure, or PHI. The hosted payment page is served from our HIPAA-eligible infrastructure under BAA.
How does it pair with statement automation?
Statement automation generates the balance event from your PMS; text-to-pay is the delivery channel. Most practices run a triple cadence — SMS day 1, email day 7, paper day 21 — and capture 70%+ of patient pay before day 30.
Frequently asked questions
How fast can you get approved?
Most healthcare practices are approved within 24 hours of complete application submission. Specialty MIDs (dental DSO, behavioral health groups, DME) may take 48–72 hours while underwriting reviews trailing statements and licensure.
What does it cost?
Interchange-plus pricing — typically 2.4% + $0.10 per card transaction with no setup fee and no monthly minimum. ACH is 0.5–1.0%. You see interchange cost, assessments, and our markup on a single itemized statement.
Is the platform HIPAA-compliant?
Yes. We sign a BAA, tokenize all card and bank data before it touches your systems, and segregate PHI from payment metadata. EHR / PMS integrations move only the minimum necessary data for posting.